Refund policy
RETURN & REFUND POLICY
Our Commitment At My.nidou, we want you to be completely satisfied with your purchase. This policy is in addition to your statutory rights under EU and Irish consumer law.
Your Statutory Rights (EU Cooling-Off Period)Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 daysof receiving your goods, without giving any reason. To exercise this right, you must notify us within 14 days of delivery. You then have a further 14 days to return the item. We will issue a full refund within 14 days of receiving the returned goods.
Our Returns Policy In addition to your statutory rights, we accept returns for damaged, defective, or incorrect items within 7 days of delivery.
To request a return, refund, or replacement, please contact us at my.nidou@outlook.com with:
- Your order number
- Photos or videos clearly showing the issue
- A photo of the shipping label
Conditions
- Items must be unused, in their original condition, and where applicable, in original packaging
- We do not accept returns for change of mind outside the statutory 14-day cooling-off period
- Customised or personalised products are non-refundable (except where faulty or incorrect)
- Shipping delays caused by carriers are outside our control and do not qualify for refunds
Refund Processing Refunds are processed once the issue has been verified. Statutory cooling-off refunds are issued within 14 days of us receiving the returned item. Refunds will be made to your original payment method.
Return Shipping
- For faulty, damaged, or incorrect items — we will cover return shipping costs
- For statutory cooling-off returns — return shipping costs are the responsibility of the customer unless otherwise agreed
Contact Us For any returns or refund queries, please reach out to us at:
📧 my.nidou@outlook.com
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If your order arrives damaged or incorrect, we will gladly arrange a replacement or refund.
For assistance, contact:
my.nidou@outlook.com